1. Purpose

Cyberwise Academy (we, our, us) values your privacy and is dedicated to handling your personal information in line with the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). By engaging with our websites, platforms, or providing us with your personal data, you consent to our collection, storage, usage, and disclosure of your information as described in this policy.

2. Policy

2.1 What Personal Information Do We Collect?

We collect various types of personal information, including:

• Details provided during course inquiries, enrollment (e.g., name, email, USI), payments, and communications with us (e.g., through forums, email, phone).
• Sensitive data such as visa status, racial or ethnic origin, health conditions, or disabilities, if provided with your consent.
• Financial information for payments, and data generated during your enrollment (e.g., assessment records).
• Information required for legal reporting to government agencies.
• Details from third parties like other educational institutions or work placement organizations.

2.2 How Do We Collect and Hold Personal Information?

Personal information is collected:

• Directly from you through various channels (emails, forms, website interactions, social media).
• Indirectly from third parties such as analytics providers or public sources.

2.3 How Do We Protect Personal Information?

We implement reasonable security measures to protect your personal information, including restricted access and secure deletion when no longer needed.

2.4 Why Do We Collect, Hold, Use, and Disclose Personal Information?

Your personal information is used to:

• Operate our educational programs and comply with RTO obligations.
• Communicate with you, manage your enrollment, and enhance your learning experience.
• Fulfill legal obligations, manage our operations, and conduct direct marketing, where permitted.

2.5 Who Do We Disclose Your Personal Information To?

We may disclose your information to:

• Related entities within the Cyberwise group for legitimate purposes.
• Service providers who assist in delivering our programs.
• Government agencies, as required by law, including the National Centre for Vocational Education Research Ltd (NCVER).

2.6 Disclosure of Personal Information under the NVETR Act

We are legally required to disclose certain information to NCVER and other relevant authorities. NCVER may use this data for research, statistics, and policy development.

2.7 Cookies and Links

We use cookies on our website to enhance your experience and track website traffic. You can manage cookie preferences via your browser settings. Links to third-party sites are subject to their privacy policies.

2.8 Transferring Personal Information Outside of Australia

We may transfer your information internationally for processing, ensuring compliance with applicable laws.

2.9 How Can You Access and Correct Your Personal Information?

You have the right to access, correct, or request the deletion of your personal data by contacting us at privacy@cyberwise.edu.au.

2.10 Opting Out of Marketing Communications

You can opt out of marketing emails or SMS by following the provided instructions or contacting us directly. Mandatory communication for your enrollment cannot be opted out of.

2.11 Employee Records

Employee records are managed separately and are not covered by this policy.

2.12 Updates to This Privacy Policy

We may update this policy as needed. Please review it regularly for any changes.

3. Contacting Us & Complaints

For privacy-related inquiries or complaints, contact our Privacy Officer at privacy@cyberwise.edu.au. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

4. Related Legislation

• Standards for RTOs 2015
• National Vocational Education and Training Regulator Act 2011 (Cth)
• Privacy Act 1988 (Cth)